PRIVACY POLICY

The Fulfillment Project, LLC

Last Updated: March 2026

1. Introduction

The Fulfillment Project, LLC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit www.fulfillmentproject.com (the "Website") or enroll in the Fulfillment Project program (the "Program").

By using our Website or enrolling in our Program, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

The Fulfillment Project, LLC is a career coaching company incorporated under the laws of the Commonwealth of Massachusetts.

Mailing Address: 82 Wendell Ave, Suite 100 Pittsfield, MA 01201

Email:joe@fulfillmentproject.com

3. Information We Collect

We collect the following types of information:

Information you provide directly:

  • Name and email address (when you join our waitlist, book a consultation, or enroll in the Program)

  • Contact information including phone number, if provided

  • Payment information (processed securely through third-party payment processors — we do not store your credit card details)

  • Information you share during coaching sessions, in the online community, or in written assignments submitted through the Program

  • Any other information you choose to share with us in the course of your participation

Information collected automatically:

  • Browser type and version

  • Pages visited and time spent on our Website

  • Referring URLs

  • Device type and operating system

  • IP address

  • Cookies and similar tracking technologies (see Section 7 below)

4. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Program and Website

  • Communicate with you about your enrollment, sessions, and Program updates

  • Send you email updates, newsletters, or marketing communications (you may opt out at any time)

  • Process payments and maintain billing records

  • Respond to your inquiries and provide customer support

  • Comply with legal obligations

  • Protect the security and integrity of our Website and Program

We do not sell your personal information to third parties. Ever.

5. How We Share Your Information

We may share your information only in the following limited circumstances:

Service providers: We work with trusted third-party vendors (such as Kajabi for program delivery, PayPal for payment processing, and Squarespace for website hosting) who need access to your information to perform services on our behalf. These vendors are contractually obligated to protect your information and may not use it for any other purpose.

Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.

Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

With your consent: We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information for as long as necessary to provide the Program and fulfill the purposes outlined in this policy, or as required by law. If you would like us to delete your information, please contact us at joe@fulfillmentproject.com and we will respond within 30 days.

7. Cookies

Our Website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Website may not function properly without cookies.

We use the following types of cookies:

  • Essential cookies: Necessary for the Website to function

  • Analytics cookies: Help us understand how visitors interact with our Website (via tools such as Google Analytics)

  • Marketing cookies: Used to deliver relevant content and track the effectiveness of our communications

You may opt out of analytics tracking at any time by adjusting your browser settings or using a tool such as the Google Analytics Opt-Out Browser Add-on.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request that we correct any inaccurate information

  • Deletion: Request that we delete your personal information

  • Opt-out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly

  • Portability: Request that we provide your data in a portable format

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information (we do not sell personal information).

European Union residents may have additional rights under the General Data Protection Regulation (GDPR). If you are located in the EU and have questions about your rights, please contact us at joe@fulfillmentproject.com.

To exercise any of these rights, please contact us at joe@fulfillmentproject.com. We will respond to all requests within 30 days.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure HTTPS connections, access controls, and working only with reputable third-party vendors.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Website and Program are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at joe@fulfillmentproject.com and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Website or Program after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

The Fulfillment Project, LLC | joe@fulfillmentproject.com | 82 Wendell Ave, Suite 100 Pittsfield, MA 01201